Website Refund & Exchange Process
We hope that you are overjoyed with your new ORIGANI products. If for any reason you are not entirely happy with your purchase, you can return your product.
Refund for online purchases
Orders made online can be returned within 7 days of purchase.
Exchange for products ordered online or Store Credit
Must be exchanged within 30 days of purchase.
To return or exchange your ORIGANI product please provide the following:
For purchases made at an ORIGANI store boutique or another retail outlet, please contact the retailer directly for their return and exchange policy.
For items purchased at the ORIGANI website, please provide the following:
- Contact Customer Service at email@example.com;
- Provide original proof of purchase;
- Ensure the product is in original, undamaged, unopened packaging and resalable condition;
- Any promotional gifts included with the purchased product, in undamaged and unopened packaging;
- Ensure that your product is returned within 7 days of contacting Customer Service;
Please note: We do not refund or exchange if you change your mind on sale items.
FREQUENTLY ASKED QUESTIONS
How long does it take to process a refund?
Store refunds are processed immediately; however it can take up to 3 clear the funds back to your account. Online refunds may take up to 2 weeks to be return shipping and handling.
What if I receive an ORIGANI product as a gift, but I would like to change it for something else?
Please contact customer service for assistance at 03 9021 6181, or email firstname.lastname@example.org.
What if my product is damaged or faulty?
In the unlikely event that you receive an item that is incorrect or faulty, we will happily organise a replacement once the original item has been returned.
What if I return a product one day after the 7 or 30-day term, but there was a public holiday during the period? Does the holiday count as a “day”?
"Days" mean calendar days, which includes weekends and public holidays.
How will my refund be processed?
A refund payment will be processed according to the original tender method.
CONTACT CUSTOMER SERVICE
Please feel free to contact our Friendly Customer Service Team on 03 9021 6181 or email us at email@example.com